We trust our products completely, so all our products are fully warranted against defects in materials and workmanship. We are committed to complying with all our obligations under consumer laws. If a product fails due to a major manufacturing fault or material defect, you can ask for a replacement or refund. Or, we will repair it free of charge. For a minor fault or defect, we may repair it free of charge, or if it is not practical to repair it, we will replace it or offer a refund at our discretion.
Our warranty is for 6 months and covers:
defective zippers; and
flaws in fabric (but not print placement).
Our warranty does not cover:
normal wear and tear;
change of mind;
damage caused by improper use (e.g. forceful use of snaps);
not following of care instructions;
incorrect use and fitting of the products, leaking;
not fitting or wrong size;
where the purchase was not made directly from Stitchin' Titch (i.e. the product was purchased on the second-hand market).
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