We trust our products completely, so all our products are fully warranted against defects in materials and workmanship. We are committed to complying with all our obligations under consumer laws. If a product fails due to a major manufacturing fault or material defect, you can ask for a replacement or refund. Or, we will repair it free of charge. For a minor fault or defect, we may repair it free of charge, or if it is not practical to repair it, we will replace it or offer a refund at our discretion.

Our warranty is for 6 months and covers:

  • defective snaps;
  • defective stitching;
  • defective PUL;
  • defective zippers; and
  • flaws in fabric (but not print placement).

Our warranty does not cover:

  • normal wear and tear;
  • change of mind;
  • clearance items;
  • damage caused by improper use (e.g. forceful use of snaps);
  • not following of care instructions;
  • snags; or
  • improper storage;
  • incorrect use and fitting of the products, leaking;
  • not fitting or wrong size;
  • where the purchase was not made directly from Stitchin' Titch (i.e. the product was purchased on the second-hand market).