Warranty


We trust our products completely, so all our products are fully warranted against defects in materials and workmanship. We are committed to complying with all our obligations under consumer laws. If a product fails due to a major manufacturing fault or material defect, you can ask for a replacement or refund. Or, we will repair it free of charge. For a minor fault or defect, we may repair it free of charge, or if it is not practical to repair it, we will replace it or offer a refund at our discretion.

Our warranty is for 6 months and covers:

  • defective snaps;
  • defective stitching;
  • defective PUL;
  • defective zippers; and
  • flaws in fabric (but not print placement).


Our warranty does not cover:

  • normal wear and tear;
  • change of mind;
  • clearance items;
  • damage caused by improper use (e.g. forceful use of snaps);
  • not following of care instructions;
  • snags; or
  • improper storage;
  • incorrect use and fitting of the products, leaking;
  • not fitting or wrong size;
  • where the purchase was not made directly from Stitchin' Titch (i.e. the product was purchased on the second-hand market).